OUR PLEDGEAll of our products are made from the highest quality components for your satisfaction. If for any reason, however, you are not satisfied... We provide a 30-day, money-back guarantee! (less shipping charges) Of course, a returned item must be undamaged and in its original, new condition. The only exception to our 30 day money back guarantee is a music CD. Open and defective CD's will be replaced with another new, open CD, however, no refunds for CD's will be issued. To place an order with a Visa® , MasterCard® , or American Express® card ... 1. Order on-line 2. Call us at 1-800-832-9998 3. Fax us at 1-954-786-3986.